> ## Documentation Index
> Fetch the complete documentation index at: https://help.bodharouteplanner.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Answers to the most common questions about Bodha Route Planner.

> **How many stops can I add to a route?**
>
> There is no hard limit on stops per route. Both the Starter and Pro plans support unlimited stops per route and unlimited routes per month.

> **Does the driver app work offline?**
>
> Yes. The Bodha Route Planner Driver app caches the route and stop data locally. Drivers can navigate, complete stops, and collect proof of delivery without an internet connection. Data syncs automatically when connectivity returns.

> **Can I use Bodha Route Planner without the mobile app?**
>
> Yes. Dispatchers use the web dashboard at [fleet.bodharouteplanner.com](https://fleet.bodharouteplanner.com) to plan and manage routes. Drivers can use the web-based **driver share link** to view their route and mark stops complete from any browser — no app install required. The share link does not count as a user seat.

> **What map and navigation does the driver app use?**
>
> The driver app uses Google Maps for the map display and can launch Google Maps, Apple Maps, or Waze for turn-by-turn navigation based on the driver's preference. On the Pro plan, in-app turn-by-turn navigation is also available without switching apps.

> **How accurate is the ETA?**
>
> ETAs are calculated using real road-network distances and typical drive times. They account for service time at each stop. During active routes, live GPS data from the driver app further improves accuracy.

> **Can I integrate Bodha Route Planner with my existing systems?**
>
> Yes. Bodha Route Planner offers:
>
> * A **REST API** for programmatic access to routes, stops, orders, and customers
> * **Webhooks** for real-time event notifications
> * **Orders inbox** for receiving work from any source
>
> See the [API Reference](https://help.bodharouteplanner.com/api-reference/introduction.md) for details. API access is available on the Pro plan.

> **Is my data secure?**
>
> Bodha Route Planner uses industry-standard security practices:
>
> * All data is encrypted in transit (TLS) and at rest
> * API keys use SHA-256 hashing — we never store your raw key
> * Webhook payloads are signed with HMAC-SHA256
> * Role-based access control limits what each user can see and do
> * Payments are processed through PCI-DSS compliant providers (Chargebee, Razorpay)

> **What happens when a delivery fails?**
>
> Drivers select a failure reason (not home, refused, damaged, wrong address, etc.) when marking a stop as failed. The failure is logged with the reason, timestamp, and GPS coordinates. You can configure customer notifications for failed deliveries on the Pro plan.

> **Can I plan routes across multiple days?**
>
> Yes. With **Multi-Day Planning** (Pro plan), Bodha Route Planner can split a large stop list across multiple days based on driver availability, time windows, and vehicle capacity. You can also use **Overnight Haul Planning** for multi-day trips where drivers stay out on the road.

> **What's the difference between Starter and Pro?**
>
> **Starter** includes everything you need to plan, optimize, and dispatch routes: unlimited optimization, driver app, spreadsheet import, proof of delivery, and core analytics.
>
> **Pro** adds customer-facing and operational features: delivery time windows, customer notifications (email & SMS), live tracking, barcode scanning, packing slips, vehicle capacity constraints, multi-day planning, recurring schedules, the Orders inbox, and full analytics with unlimited history.
>
> See [Plans & Pricing](https://help.bodharouteplanner.com/help/plans-and-pricing.md) for a complete feature comparison.

> **How does per-user pricing work?**
>
> Every person who logs in to Bodha Route Planner counts as a user — the account owner, dispatchers, and drivers. Drivers who only use the no-login share link do not count. Your subscription is billed based on the number of active users. See [Plans & Pricing](https://help.bodharouteplanner.com/help/plans-and-pricing.md) for details.

> **Can I try Bodha Route Planner before paying?**
>
> Yes. Every new account starts with a **7-day free trial** of the Pro plan — no credit card required. You get full access to all features during the trial.

> **How do I contact support?**
>
> * **In-app:** Click the **Help** icon in the bottom-left of the dashboard to open a support ticket.
> * **Email:** Send a message to [support@bodharouteplanner.com](mailto:support@bodharouteplanner.com).
> * **Live chat:** Available in the dashboard during business hours.


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